Poor customer service
I agree with the previous reviews...the customer service is extremely lacking. The customer service representative Melissa is extremely underwhelmed and a bit condescending when you contact the company for help. I’ve actually hung up when I’ve had her pick up and scouted the internet for answers to avoid her. Other than that the item came on time and as long as I followed protocol it seems to work. Sadly I decided to go with a different company as a result of the poor customer service. Losing weight is a hard journey and I needed a bit more coaching and less being shamed for asking questions.