Improve your customer support please
I’ve been Airasia’s customer since 2012 Their ticket price is more affordable compare to other Airlines and I love their overall service. Well, everything is perfect for me except the customer support It’s taking a long time to contact them. In my country, there is no call support anymore. I have to talk to Ava ( Bot ). Sometimes she didn’t understand what I mean. Whenever I want to talk to a real human, I can contact them only via chatbox. It’s taking a long time to have a conversation with them. Once, I have to wait 2 hours just to have a chat with them and there is no response. It would be nice if they improve this point