Deceptive billing, customer service and product formulations
While the products did seem effective, I was fed up after being told that clicking on the button labeled Get Your Formulations, per customer service,"creates a duplicate subscription and order and you will continue to get double orders until we catch it in our system." In other words, you double your order without knowing it, and they make double the money, leaving you with a huge pile of products that will expire long before you could use it all. Not only that, they didn't catch double-subscription issue, I did, and there was no offer to make things right (for example, offering a refund). When I simply asked for shipments to halt, I was told they can't do that. Also, it seems the next shipment would have been free (as a result of being a member for over a year), so that's some interesting timing as well. It was also suspicious that my formulations as listed remained nearly identical from shipment to shipment, but the color, texture and scent varied VERY widely... which makes me seriously doubt that I was getting the consistent "personalized" formulations advertised.