Bad product. Worse support
Ok, so I bought myself an extremely pricey nanoleaf shapes set. After a couple of months of connectivity issues and lights randomly turning on in the middle of night, the panels decided to give up and not respond to input anymore. All OK 'till now, the online FAQ was good but unfortunately a hard reset wasn't possible due to the control panel not responding. So I tried to contact customer support.... and my god that was a bad decision. They're unresponsive half of the time and when they do respond, it is with half pre-baked scripts not at all responding to what I'm writing. It started out with the support person asking me to do what I stated I did in my initial message. I was 5 days into a chat conversation with multiple people when I was told I needed to send a video proving I did a hard-reset. Which I did.... That was a couple of days ago now and they haven't responded.