Very disappointing online ordering…
Very disappointing online ordering experience. I purchased a Samsung Galaxy Z Fold8 using Klarna and deliberately selected 14 August as the delivery date because I will not be at home before then. I selected that date several times before completing the order. However, once the order was confirmed, Samsung's system changed the delivery date back to 5 August. There was no option to edit the delivery date after placing the order. Even more frustrating, the only solution was to cancel the entire order and place it again, which means going through the Klarna finance process from the beginning. There was also no easy online support available to resolve the issue—only FAQ pages. An online store should correctly save the delivery date chosen by the customer, and customers should be able to edit delivery details without having to cancel the whole order. This experience was extremely frustrating and needs to be improved.