Oura ring 5
I had an Oura Ring 4 and recently upgraded to the Oura Ring 5. Unfortunately, after only a month and a half of use, the ring stopped working completely. It would no longer connect via Bluetooth, and even after rebooting and performing a factory reset, the app simply could not detect it. The real disappointment, however, came when I contacted Oura’s support team. After numerous troubleshooting attempts, they eventually agreed to replace the ring.That was over a week ago, and I still have not received the replacement or even a meaningful update. When I followed up, I was told that they are still waiting to process my replacement and that, once processed, it could take another up to 2 weeks at least. In other words, after paying £499 for the Oura Ring 5, I am potentially looking at around a month without a working ring simply because the product developed a fault. Honestly, this is not the level of customer service I expected for a premium product at this price point. If something goes wrong, having to wait around a month for a replacement is extremely disappointing. I genuinely loved the Oura product initially, which makes this experience even more frustrating. I hope Oura can improve its replacement process and customer support, because this experience has seriously affected my confidence in the brand.