DOdocanpower.com★★★★★
Docan Power is an amazing company!!
Docan Power is an amazing company! I got 12v 230aH battery from them for my small off-grid project, and its quality is absolutely amazing! So well built. The shipping was very fast as well, it was delivered from TX in just two days, very safely packaged, with a tracking number. Customer support is outstanding, Ami is doing her best to make customers happy! I was bombarding her with questions about Docan products and she was answering clearly, quickly and professionally. The battery that I received also has a preinstalled tiny but very informative battery monitor (also works with Bluetooth) that really helps me to monitor battery status of charge and discharge, usually only very expensive batteries have such a feature. At the same time the price of these amazing Docan batteries is just a fraction of the cost of more "branded" ones, with the same quality to say the least. I am incredibly satisfied and impressed with that!! I'm serioulsy looking into buying much more expensive battery banks from Docan for my entire house, because I see that this company is trustworthy.
2024-12-26有帮助 1
LILiTime★★★★★
LiTime sells dangerous products and does NOT honor their warranty, LIES and gaslights its Customers!
I purchased four (4) Lithium batteries, AC-DC and DC-DC chargers, energy meters (in total $5000+) from LiTime (it's a Chinese company).
The AC-DC (110v-12v 80a, which is crucial for my small budget off-grid build) charger came defective, on the very first attempt of charging the charger dangerously melted the LiTime Lithium battery (which somehow has a cheaply-made plastic body) and its contact posts.
As it is well-known, if Lithium batteries get overheated or penetrated (or internally exposed to water) it easily escalates into an inextuinguishable fire and a powerful explosion which is very dangerous. I was very lucky it didn't happen.
I contacted the seller. The Chinese seller denied the issues, totally ignored my facts, ignored expert conclusions and my photos of the damage that happened.
The seller tried to blame the problem on anything else, including "the environment", but their faulty product. The seller blamed "external factors" that "could heat up charger's cables" -- and then asked me (direct quote): "Could you please help us measure the temperature of the charger when it is running? We must confirm the details before returning the product" -- that means the seller directly told me to try to emulate this dangerous and potentially life-threatening situation AGAIN. Was it the case of a Chinese-based international Communist terrorism, or just life-threatening negligence of the seller?
The seller LIED MANY TIMES, and tried to upsell me many times too during this issue. After a MONTH of arguing the seller still didn't provide me with a prepaid shipping label for their charger and damaged battery.
I have copies of conversations and photos of the damage.
After that (on December 2024) I demanded from the seller to send me pre-paid shipping label for my entire order, which I intend to return for a full refund. The seller ignored my request as usual.
Also, international Internet reviews (from USA and Europe) show that LiTime (recently previously known as AmpereTime) practically never issues refunds to the customers who suffered from their DEFECTIVE products.
AVOID "LiTime" ABSOLUTELY.
2024-12-15
