GOING DOWNHILL
I’ve stayed at this hotel near Liverpool Street station 5 times now am surprised at how my latest stay compares with our few first visits. Our most recent visit was 20 May 2023 in room 1811 the carpet was dirty as was the bathroom - we mentioned it but nothing was done. Also the room service was poor with missing items and clueless staff. What’s going on with this previously award winning hotel???!