Worst travel company in Southeast Asia
Worst company in Southeast Asia, don’t use it, as they don’t provide any help in case of problems and you just will lose money I bought a train ticket with a 100% refund and additional insurance, it turned out that if you want the refund you need to go to the station before the departure as, despite you booked and paid through them, they don’t offer any help I was too sick to travel and to avoid losing money I had to pay for a taxi to go back and forth to the station, just to discover that refund wasn’t total and the additional part supposed to be covered by the insurance, so I lost a lot of money And you know what? CERMATI, the insurance fellow company is just a scam as they don’t reply to any email, text, call or WhatsApp and it’s impossible to make a claim The Tiket.com customer service contacted in regard just didn’t care and didn’t want to help, dismissed me with usual preselected answer So, basically avoid Tiket, don’t buy any service with them, simple as that