Two major flaws
Fresh n' Lean is a great concept with two major flaws: 1. Their customer service is almost non-existent. It's like they pick and choose who they will reply to and when. There is no phone number you can call, you have to send them an email, to which you'll get an automated email back confirming they've received your message, then absolutely nothing. What's worse is that you'll see their customer support REPLYING to reviews posted on sites like this, AFTER you reached out to them and still haven’t heard back. 2. Delivery Dates: you can ONLY get your meals delivered on Friday (or guaranteed Saturday at the latest). My last five or so orders have literally been delivered Saturday evening around 7:00pm. Like a lot of people, I work during the week and am usually out spending time with family and friends on the weekends. But then I'll get an email saying my order has been delivered and god forbid I won't be home until the next day…then the food is ruined. It's insane that they can't deliver any time between Sunday and Thursday. Just have the "chefs" prepare the meals on different days.