NEVER ORDER FROM THIS COMPANY
I ordered merchandise the end of January, still have not received it. Contacted them after about a month of not receiving my order. Was told they'll resend my order, as of date, I still HAVE NOT received my order. I contacted them again to get my refund. I wa told it'll take 15 to 30 days for my refund. That was also after them telling me, I would only receive 70% of my refund because the carrier cost. This is a part of the communication I received..."What we want to clarify is that we are a responsible company. Our customer service team has always insisted on providing online services to customers. At any time, if you have needs, as long as you contact us, our customer service team will be committed to solving each problem as quickly and effectively as possible. At the same time, we would like to emphasize that our company takes all customer feedback seriously and uses it to improve our products and services. We always try our best to provide every customer with a good shopping experience. Since this is the second time you have failed to receive the package, I think the courier has some problems with the delivery service in your area. We have already filed a claim with them. Although they still refused to bear all the loss of the order since the package was shown delivered, we tried our best to require them to increase the proportion of the compensation for the loss as much as possible. With our unremitting efforts, we have secured a 70% refund as compensation for you. Is this acceptable to you? I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty." WHAT A JOKE.