BEWARE zero customer service after the sale
BEWARE! Ordered my snow 4 on 9/23/20/ said a couple weeks then it will ship. It took over 2 months to get. I rode it 5 times and the rear seat stays snapped like twigs. I rode off a 1 foot log and I weigh 190, so it was not a huge huck to flat by heavy rider. The real issue is frame geometry. When the shock compresses the rear link moves the seat stays toward the shock in a linear motion like all rear linkage does. Problem as the shock compresses deeper in the compression stroke the link comes past center and actually deflects downward forcing the shock to be pushing downward on the seat stays causing heavy side loading instead of compression loading causing the seat stays to snap. now the fun begins. They dont respond to email, they don’t respond on chat, my original sales rep does not respond and my credit card company is charging them back. That should get their attention. this bike will never survive anything more than easy terrain as the shock also bottoms so easily again due to it poor geometry that actually instead of the shock getting progressively firmer deep into its compression stroke, like a normal bike, as the seat stays drop lower and the shock presses downward instead of rearward, the wheel travel is accelerated the deeper the compression Of the shock. With 160lbs in the shock, I can lean over the bike and pull the wheel up while pushing on the seat with my upper body. Lots of force to do that until the shock almost is at the bottom of its stroke, at that point it nearly collapses and takes half my effort to hold it in bottom out position. Try that on a proper rear end and you need to Hercules to do it with shock pumped up. the stays actually flex enough that the linkage hits the seat tube hard on bottom out just by me collapsing The bike with air in the shock. Unfortunately, the Bike and paint are really nice. if the rear suspension were engineered right, it would be a really nice bike. The rainbow paint is super cool. A simple rear link and seat stay change would make this bike a bargain but it will not take even normal xc riding unless you are super light or just ride smooth terrain.