47 days without money and without a filter (solved)
(All solved after my complaint on Trustpilot. I would have preferred a solution before writing the review, but at least it shows that someone is monitoring public claims and is committed to solving issues) I purchased filter on September 22. My package arrived on October 4th but because I was not at home, the order was immediately returned to the supplier. No option to pick it up at any collection point a day later. After contacting them on October 8, they told me that I should wait for the order to be returned to their facility before sending it back to me. Although I do not understand the reason why the order should be returned immediately just because I was not at home at the time the delivery arrived. And I also don't understand why they don't send me a new filter, without having to wait for the return of the first filter... I decide to wait. On October 17 I ask again, they answer this: Your package has not been returned to the overseas warehouse yet. We will resend it to you after receiving it. On October 30 I inquire again, this time I ask for a new filter to be sent to me as soon as possible or my money back. I receive this message: We are confirming the status of your package with the carrier. We will contact you as soon as we have a response. This reference is written on November 8th. 47 days since the purchase and no solution from K&F. I don't know if I will get a refund of the 53€ or finally the filter, but the service is being very bad and doesn't seem to be getting any better. K&F would appreciate an immediate solution from you. KF-ORDER-4-453887