There are other companies making shoes like these
You should hope you never have a problem with this co. First, all supposed customer service emails are blocked. Next they insist there is NO problem with a shoe, it's YOU. Even showing them photos of my first pair, size 9; and my second pair, size 9 but shorter... no it's me. Luckily paid with PayPal otherwise you are out of luck. Then I found like shoes for way less!! $27. So search, don't trust these creeps or lose your hard-earned $$.