Do any supervisors exist at CJ when you're having issues with your agent? Apparently no.
CJ places their agents as the epicenter between your business's success or failure and I dare you to try to get onto higher management if you're ever having issues with your agent - you'll never find one. At first things were good, however, I read the reviews of others and wonder why I can't get an agent like that? Yeri left my messages unanswered for days and I needed to keep repeating myself about them and obviously new issues arose that just kept piling up. I understand that as an agent she has multiple customers to deal with, however, days of not receiving any feedback and then a virtual argument over obvious IT errors that she claimed was intially my fault hence no assistance with resolving prior complaints, was the last straw. Everytime I tried to reach out to a representative to reach a manager or supervisor I get rerouted back to Yeri. The last agent I spoke to (Betty) simply sent a smiley face when I asked to speak to a supervisor, like what the hell?! I have customers breathing down my neck asking where their items are and when I ask Yeri... nothing. I have orders that were placed 9 days ago that still can't be shipped! I am beyond exhausted by this and really just want to be heard by an authority figure to resolve this issue since there's no way to reach out to anyone! Other than that CJ is ideal for any business just make sure your you get a GOOD agent or you're screwed.