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Juan Valdes

美国

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Swellpro

They don't stand behind their product

I purchased a complete Splashdrone 3+ with 4K camera and extra batteries and a couple of other accessories. The drone appears to work fine though I have not tested the unit in the water, yet. My issue is more with the companies service, mind you I spent $3200 in total with their online website. The unit I received had a knob that was cracked at the shank, I reported that to the warranty group and they basically said I needed to send the unit to their repair shop and they would charge me a $180 fee to process it. If that doesn't seem ridiculous enough, as part of my order I had a $99 datalink receiver that is suppose to connect to my iphone via bluetooth, and I told them that my iphone 10xs would not support the connection, their solution to this is for me to return the unit at my expense to china and they would refund me the original price. $40 to ship back something they misrepresented. Doesn't make a lot of sense. One thing is for sure , long term they will not survive, their customer service stinks. If I had known I would not have purchased from them.

2021-01-22有帮助 1