Refund issued
I recently placed an order that didn't arrive or even show as shipped. I was quite annoyed, but after a few attempts, I did hear back from customer service. There had been a few issues with the carrier and back order problems. I was offered a full refund and the money was back in my account within a day or two. I am still very disappointed that I won't get to try the products just yet, but I am happy with the refund and will try and order again at another point. To people concerned this may be a scam, it's not, I just think the company is overloaded with orders right now.