Never received my item and they don't care!!
UPDATE: DO NOT BELIEVE THEIR BELOW REPLY!! THEY HAVE NO OFFERED ME A SOLUTION TO THIS ISSUE. WHEN I FIRST EMAILED ON THE 23RD OF DEC TO ASK WHERE MY ITEM WAS THEY TOLD ME TO EXPECT IT BETWEEN THE 26TH DEC - 9TH JAN. WHEN I EMAILED AGAIN ON THE 9TH OF JAN TO ASK WHERE IT WAS THEY TOLD ME THEY WOULD NEED 5-10 BUSINESS DAYS TO GET BACK TO ME (SO BY JAN 22ND). I THEN EMAILED ON THE 26TH BECAUSE NO ONE HAD GOTTEN BACK TO ME ON THE DATE THEY AGREED TO AND MY ITEM HADN'T ARRIVED. WHEN I RQUESTED A REFUND THEY THEN TOLD ME THAT MY SHIPPING TIME WAS 2-3MONTHS AND THEY WOULD NOT REFUND ME UNTIL AFTER MARCH 15TH AS THAT WAS MY NEW ESTIMATED DELIVERY DATE. SO IF YOU ORDER YOU HAVE TO WAIT 4 MONTHS FOR THEM TO ISSUE YOU A REFUND. I ordered a chirstmas dress on November 13th. Today is January 25th and my item still hasn't arrived. I have requested them to investigate it, nothing. I have asked for a refund, nothing. I have asked for an apology, nothing. They have absolutely awful customer service and genuinely don't seem to care about their customers at all. Don't waste your money, all you will be paying for is their customer service team to mess you around!!!!!