Received damaged/defective toolbox, horrific return procedure.
I placed an order on January 3rd for a new toolbox and was very excited to receive it. I received a quick automated reply and the order shipped within 3 days. Upon receiving the order, it was damaged and defective. I called the day I received the item to discuss returning it. I was placed on hold for >30 minutes and then disconnected. I called back and still could not raise a live person. I tried the chat feature to no avail. I was able to start a return process online. The next day I received an automated reply. It was 3 days and several phone calls before the return process actually began and they finally sent me shipping labels. I had to schedule the pick up myself with the carrier, which took another 2 days and finally the damaged goods were shipped back to Maxtool. Because Maxtool is only 130 miles away, the return was delivered the next day. Upon confirming return delivery, with the carrier, I contacted Maxtool to confirm they had received the return. It tool another 5 days before the return was checked in and then they began looking for a replacement item to send to me. I am still waiting for the item. It has now been 3 weeks since my initial order was placed and I still don't have the toolbox I ordered. I am extremely disappointed in Maxtool. Their lack of "customer service" and an extremely cumbersome process to secure a replacement for damaged/defective goods causes me to not recommend them as a source for tools.