Nearly 3x the real price, zero support when something goes wrong
My partner purchased a train ticket through Rail Ninja and accidentally selected the wrong direction. A simple mistake, and one that would have cost $14 on the official rail site. Rail Ninja charged $40 for the same ticket: nearly three times the actual price. When we contacted support to correct the issue or get a refund, they refused to help in any way. No exchange, no credit, no refund. For a ticket that cost them $14 to issue, they kept the full $40 and offered nothing. This is a third-party reseller that pays Google to appear above official rail websites in search results. If you don't realize you're on a reseller site, you end up paying a massive markup for the same ticket you could buy directly. And if anything goes wrong, you're on your own. Save yourself the trouble. Find the official website for whatever rail service you need and book directly. The prices are lower, the customer service actually exists, and you won't be stuck fighting for a refund over a simple correction that any reasonable company would handle in minutes.