The Last Zotac Product I Will Ever Purchase
Edit: Some things have changed in the past few weeks which caused me to change my review from a 1 star to 3 star. Luckily, I was able to get a hold of Zotac through their online chat, however this still took longer than it should have. I provided my RMA info and they let me know that the process was ongoing, but should know within a week. This was about a week after my initial review. They have since completed my RMA and returned my GPU to my surprise. While I am glad they followed through, I am still amazed at how scrambled their customer support really is. If you're going to be out of the office for a week and cant answer calls, maybe indicate that on the dial tone when someone calls? Like every other company I have ever worked with? I dont know, just a suggestion. I am glad I was able to get this process completed (despite taking more than 2x as long as estimated), but I stand by my word of never buying a Zotac GPU again. They might only be slightly inferior to other AIB cards such as ASUS or MSI, but I have had significantly better customer support at these companies. Never again will I take a gamble buying a Zotac GPU. My 2060 Super broke around 2 months ago after about 14 months of use. It’s possible I got unlucky with the silicon lottery, but that is a measly lifespan for a mid range card regardless. Around December 20th, I sent my card in for an RMA and had to pay for my own shipping, which is fine but expected to have it paid for. I can put that aside though. On January 5th my card was received and processed at the warehouse despite being delivered before New Years. Apparently they were doing “inventory”, which takes an entire week for some reason. Flash forward to now, and the reason I’m writing this review. I have spent the past 7 days trying to get a hold of zotac by any means necessary, just to get an update on my RMA. I’ve called customer service 24 times (I counted) and never got a single answer. I left a voicemail, no call back. I use their online chat, no answer. I’ve sent them multiple emails, no answer. I’m started to think I just wasted $25 on shipping my broken card, and now I’ve gone over a month with no replacement. This is hands down the worst customer service I have experienced to date, not even just with PC components. I’ll be inclined to update or post a new review should things change, but I find it highly unlikely for the time being. Anyone thinking that saving $30-$100 dollars by buying a zotac is worth it, this is your warning. Subpar GPUs, horrible customer service.