Honestly I wish I could give zero…
Honestly I wish I could give zero stars, and I haven't even received a single product from them. I placed a time-sensitive order and was hoping to change the quantity of the order so I did not have to pay for shipping twice. I kept running into dead ends trying to reach customer service and finally received a response via email (their live chat was down, servers were down, a number or excuses). The email told me that there was no way to change the quantity (which is fine, it was my mistake) but then they told me that they cancelled my order for me and I would be receiving "coupons" to buy more products. I never received this coupon and never asked for them to cancel my order. I wanted a refund and was told "no...coupons". As soon as I made this request I have been unable to place the new order and am being told the servers are down, and their company is on holiday for the next month. I was told I should check in then. I have never seen such horrendous customer service. Judging by the reviews on this website I'm not the only one. But they do seem to have plenty of time and staff to respond to each and every review, so I look forward to your unhelpful response.