No respect for their customers
I have spent thousands of dollars with this company over the years, but over the past 1–2 years their customer service has completely gone downhill. Emails go unanswered for weeks, and when you finally do hear back, the information given is often misleading or flat-out untrue. Shipping times are extremely slow, with little to no communication. On one recent occasion I was told two weeks after ordering that an item was out of stock and asked to choose something else—only to see the exact same item reposted 1–2 days later as available. This feels dishonest and disrespectful to loyal customers. Unfortunately, this company no longer values the people who support them. I recommend spending your money elsewhere with a business that actually appreciates and communicates with its customers.