Overall the product is quite robust but could be better!
Overall the product is quite robust. I do find there are some features lacking in terms of ease of use and have supplied some suggestions for improvement to the brightideas email address. Realeflow should implement a user community feedback portal, like the Microsoft feedbackportal_microsoft_com/feedback. This would give everyone good visibility as to what's being worked on and would go a long way to making sure the features that are most important to address are documented and addressed with the right priority. Uservoice.com offers a very similar service I am sure you might have knowledge of from other vendors. In addition, some of the data sources seem to be pretty stagnate. On several occasions I have found that the data presented is not nearly current enough with the locally available information and I am talking months old not just days or weeks. Not that big a deal in some cases but it does lead to either more work on the clients end and/or wasted time, money and effort. Hard nut to crack but something to strive for in order to provide more accuracy and value.