Rachel - ideal customer service rep!
Rachel M was the ideal customer service rep. She was prompt to reply in every contact I made with her, and she kept up with my situation over at least two or three weeks. Her emails were clear, concise and fair-minded as she provided everything I needed as a customer while also protecting the legitimate interests of her employer to verify my concerns. Moreover the tone of her emails was always upbeat and encouraging without being trite or dismissive. Rachel M was the ideal face of Byrna. More than deserving a raise, she should be promoted to have a place of influence to train other customer service reps in the skills she makes look so effortless in her work. My name is Michael Russo, I'm a repeat Byrna customer, and I stand behind my review.