Not to trust them
Not to trust them. My flight scheduled for april 2020 got cancelled due to covid and the carrier refunded them the amount by aug 2020. But they never refunded the money back to me. I was surprised to hear their response that i never raised a query to refund the amount and so it wasn't done. I raised the query on oct 2020 and still after 3 months, haven't got the money back. Don't trust them.