I have ordered a gpu and an amd cpu…
I have ordered a gpu and an amd cpu from them and it has been almost two months. Still, they are kept pushing the ETA every time and god knows when they will be able to deliver (if they ever will). I understand that the market is very unstable right now and not getting a preferred gpu/cpu is quite normal since these are stock out in every place. My complain is about their customer service (while particularly replying to the negative reviews) and the was they are dealing with these pre-orders. There is a minimal transparency and misleading information. For example, if you follow the pre-order of 5900X, you would see that there are more than 23 thousand people are on the queue and they have confirmation of around 15K. As one of the pre-order customers, I know that we have an ETA in the next 10 days (they send an email to the customers when they miss an ETA stating a new date). So, if you are a new customer, you would definitely think that this is a very good scenario since, more than half of the orders are confirmed with an ETA of 10 days ONLY. But, it is an absolute bogus commitment of them. I have already went through 4/5 of such ETA and they never get such a large amount of stock. They will probably get 50~150 processors and will fill up the pre-orders serially. At this pace, it will take couple of years for them to fulfill the current backlog. Still they are accepting pre-orders and they are trying to get away with this by posting a message that ETAs are not a confirmed date. Rather than hiding this from customers, they should mention how many units they are getting each time. If they cannot announce the number with certainty, they should give a close approximation. Just because they do not charge the card for pre-orders, they cannot obscure the customers from the actual scenario. Many of the customers are ordering by seeing those data and hoping to get their product very soon; which will never be the case. As a customer, we should have the right to know. They even do not tell you what is your current position in the queue. Also, they attack every reviewer who write against them telling they are an old company and is in business for years. Sorry if this sounds harsh, but you should train your Customer Service Department to teach them how to behave. Don't be a cry-baby and defend every complain customers are raising. Sometimes it is bold to accept a complain and doing so you do not put yourself in a bad position rather it helps you to get better acceptance in the community. Please, BEHAVE, BEHAVE, BEHAVE. If you cannot, LEARN HOW TO BEHAVE. UPDATE based on their first reply: This reply of yours is a good one that we as a customer always appreciate. Why do you sometimes risk years of business with some of those rude reviews? I am increasing the rating from 1 to 3 since they responded here and also in my email. JUST TO MAKE IT CLEAR, I DO WANT to continue with the orders and I DO NOT HAVE a problem waiting. Truly, I got disappointed by seeing the negative reviews' replies. It is a difficult time and I do understand the delay but does it justify some of those replies? I hope your answer is not, too. Also, I would request you to disclose my position in the queue (definitely not here in public but either on the order confirmation page or in my email) if possible and the approximate number of items you are expecting in the next ETA (not the entire confirmed number). Kindly solve these queries and I will definitely put good words here and will increase the review to 5 stars. Hope you understand.