We were given a New Car!
When we went to Malaysia this March 2026 we arranged to have a hire car from Europcar. We arranged to pick it up at KL Sentral railway station. The car we selected online was a Nissan, but when we arrived this was not available, but we were given a new Proton which was very nice! The young guy who initially served us needed to be more customer friendly. He did not welcome us, but went straight into the fines we would have to pay for various situations and this continued for quite a while. He needs to try and smile a little, it would help. Another young guy came along and showed us to our car, he was much more friendly and had better customer service skills. We had a great time driving this car and made sure we retuned it early. Many thanks to Europcar for a good service.