Subscription issues resolved promptly - Much happier!
I had a subscription and canceled it. I got hit today with a renewal fee I did not authorize. I canceled the account and sent support a message and got a reply that they have now canceled but when I requested a refund they went silent. However, someone did ultimately get back to me and advised me of the process of requesting a refund. While a full refund was not possible, I was offered a resolution that I am happy with and given that it was so prompt, I have revised my review. I'm very pleased and impressed with how quickly my issue was resolved.