Shipping Scams (Not really...)
Original Post: Want to order from a Chinese company that will hold your order hostage until you pay them more money than originally agreed upon? Then order here. You can't go wrong! Update: The below reply is a half-truth at best. They sent me an email that said that my package was shipping to my address without the unit number (which would have never gotten to me because I live in a large complex). I told them that this was a problem, so they pulled the package, then said that, actually the original email address they sent me was wrong and that DHL's shipment actually did include the full address. Fine. They said that, for my $3000 order, that I would have to pay an additional $44.50 charge because of my mistake - putting the blame entirely on me and not acknowledging their original email where my address was listed incorrectly. I reluctantly agreed to the charge. Then, they asked me to pay the extra charge using a sketchy paypal email address, wickwang616 at gmail... what the hell? This screams "scam" to me. I am asking them to cancel my order and keep the extra charge that, according to them, was entirely my fault despite the fact that they sent me that email with the address listed incorrectly. AWFUL customer service, but to be fair, I will update if they actually cancel the order (which shows at least the bare minimum level of integrity a business should possess), or if I have to contact my credit card company to get the money returned to me. Either way, I would absolutely not recommend this company. Sketchy as all get-out and poor poor customer service that penny pinches and blames the customer outright. Final Update: Reberta, the ONEXPLAYER marketing manager, reached out to me after my previous update. She agreed to refund if I wanted it, but she also said that she reviewed my case and agreed that the way it was handled was inappropriate. She said I owe the company nothing (via sketchy paypal addresses or otherwise). She said she will be using my case for training in the future so this does not happen to anyone else going forward. She asked if I would trust ONEXPLAYER to deliver the product I ordered. I was somewhat hesitant since I thought the company may "spit in my coffee" so to speak. I had read a review below about an empty box (possibly a scammer himself), and I'll admit that I was a bit worried... but something about Reberta felt extremely human, and for some reason, I felt I could trust the company to complete my order. My Onexplayer X2 Mini Pro came in yesterday (8/25/2026) - and while it is not perfect (hardware is incredible, but I found the native software needed more tweaking than steamdeck to make games playable), it is clearly far from a scam. I have updated my star count to four stars as I simply cannot imagine giving 5 stars for an order that I nearly canceled on account of initially poor customer service.