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Kristin Gerard

美国

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Uoozee

Unhappy with overall quality and difficulty of return

The quality of the 2 clothing items I ordered was high in terms of sewing but low in terms of fabric feel and texture. I received no inventory list or branding to tell me who the items were sent from. There was one tiny postcard in with the two unmarked items, which was written in Chinese. I searched my emails for the brand name/shipping confirmation and contacted the manufacturer. After 2 emails back and forth (they were good at responding within 24hr as stated), they asked me if I'd accept a certain low about in refund and keep the items rather than sending them back to China, on my dime. They also didn't provide a shipping address and instructions for return until my second request was submitted. Overall I am not pleased, as I don't want to keep the items and have paid for things I do not want.

2021-02-13有帮助 1