Ridiculous Delays and Poor Customer Service
I initially placed my order on 11th October 2023, expecting the advertised 5-7 days delivery to the UK. I received notice the order had dispatched on 13th October. Two weeks later I still had not received the case, so emailed in to their customer service team. I recieved a response 4 days later, basically telling me to wait for the order. I responded saying I wasn’t happy to continue waiting and instead wanted a refund. Four days later I was told that as the parcel had been dispatched I would need to send this back to them at my cost whenever it did arrive. Each time they emailed back I was told to bare with them whilst they investigated with the shipper. I was then informed that the shipper had not processed the item, and that they were dispatching a replacement via express (28/11/23). I received an order dispatch email on the 22/12/23 saying the replacement haf been sent. It took nearly a month for a replacement item to be organised, still no refund/compensation and I finally received the case on Jan 3rd after waiting nearly 3 months. It would have been quicker to travel to China myself and walk back, will never be shopping here again,