I had a disappointing experience with…
I had a disappointing experience with Pettable. Nowhere on the website did I see that you must already have your pet before obtaining a letter. In fact, their FAQ specifically states “or a new pet you adopt or rescue" - which directly conflicts with what I was told during my consultation. The consultation made it clear that the opposite was required, which was frustrating and left me feeling that the information provided on the website was misleading or inconsistent. On a positive note, the refund process was extremely easy and straightforward, and I appreciate how quickly that was handled. Overall, I would recommend making the website and consultation requirements consistent so customers know exactly what to expect before paying for a service.