Customer service sucks
Customer service took forever to respond. Bought a MHA uniform, one of the buttons fell off after one con, sent in a customer support ticket to ask if I could purchase a new button and install it myself. About a week or so of back and forth messages trying to confirm whether or not I bought an item from them, finally said that the buttons couldn’t be sent individually and that since I was past my return date, they couldn’t even offer me a partial refund, which I didn’t even want in the first place. I just wanted some damn buttons. Waste of my time and effort.