Dodged a Bullet! Order Cancellation
I succeeded to Cancel both my orders *before shipment* & get a FULL Refund. I naively placed 2 orders (400 euro) worth of lighting. 2 days later, I saw their website banner stating "2-3 week delays due to Chinese New Year." I didn't realize it was all coming from China, with no other warehouses/sellers. Then read reviews here... (It can be VERY DANGEROUS to purchase NON-REGULATED electrical items from random, non-verified sellers in Asia!!) Panicked, I tried to Cancel Order from my Account Settings (website says you can) and there was no Cancel Order button!!! Even though, it says you can easily cancel, if the order is still within 10-day processing time. Then, I read under hidden T&C's that you can ONLY get a full refund if you cancel within 24 hours. Otherwise, only 60% refund, even if you cancel your order within 2 days!! ROBBERY!!!!! I was UNABLE to Cancel from My Orders page, or find an immediate way to do it! I frantically contacted Live Chat & went in circles with the robot responses. Then a person wrote back they can't help, they only do "pre-sale" customer service, and that I had to write an email to: Support @ LitFad to request cancellation/refund. I emphatically wrote that it is urgent I cancel, due to emergency. Their first response was "Are you sure? we give you 5% coupon...") Seriously? I said, "No I need to cancel both orders, please confirm that they will both be cancelled, and you will refund the 400 euros." After back & forth emails, they finally agreed. Within several days received Paypal reimbursement (but only half). So annoyingly, I followed-up again, and they reimbursed the remainder within a week. I REALLY dodged a bullet here, and kick myself for not reading Trustpilot reviews beforehand! I hope this review was helpful. 2 stars for the fact that I was indeed reimbursed for my full order, I cannot fault them for that. They did the right thing in my case. I feel horrible for the thousands of folks here who never received orders, received the wrong item, or damaged/ unsafe goods & cannot get their money back from the company or Paypal. It's terrible & deceitful really...! I took off 3 stars due to the lack of transparency, dubious cancellation policies, and hassle trying to get a full refund. A reputable, HONEST, LEGIT business would not continuously make it so difficult to get a full refund, (especially when you simply want to cancel your order before it ships). Hopefully, they will go out of business due to their poor business practices.