Good experience but with a suggestion
Got 3 accounts undergoing Screening Test at present. Quite delighted with the experience so far. Journey from registration to receiving the accounts has been great. Engagements with support team via online chat been a good experience as well with all queries about various rules answered promptly. No issues with platform or trading conditions. Some features that I liked are: 1. Trailing Drawdown. 2. Kill Switch. 3. Power-ups present a unique opportunity to leverage trading skills into receiving rewards for the trader, especially the 7-day payout window. Looking forward to reaching funded stage soon. ---- Following a good experience with PipFarm in 2024, a recent purchase in 2025 failed to meet previous expectation of Customer Service and hence, am pulling back a few stars from my previous review of this firm. Previously, I had written a very positive review of this firm, including its Customer Service. But for a recent purchase in January 2025, request for invoice for the purchase ended up with a sour experience. In 2024, the CEO of this firm had stated in their Discord that invoices can be provided upon email request. I had followed his advice then and had received invoices by email. For my recent purchase, I had sent a similar email to PipFarm's email support handle on 18 January 2025 and support staff responded that additional invoices are not issued. Thereafter, I responded by sharing one of the invoices I had received in 2024 and enquired if a similar can be made available. There was no response from PipFarm thereafter. I followed up with the enquiry, requesting for an update, on 31 January 2025. But did not get any response to my email. Not knowing whether their support email handle is attended anymore, I decided to follow up in their Discord and hence, opened a ticket 2442 on 6 February 2025, stating the history of my enquiry as well as sharing an invoice from last year. After 24 hours or so of opening the ticket, the CEO asked me to write to same support email handle I had written to already, following which another staff of theirs wrote that they have received my emails and that they will send the invoice "tomorrow". After this response, the staff had closed the ticket. Unfortunately, I haven't received the invoice still. Today is 10 February 2025, almost a month since the account was purchased and for which the invoice was requested. It is unclear to me now if (1) PipFarm support email handle is monitored anymore, (2) customer service is limited to Discord only, (3) matter of issuing invoices is clear to all staff and (4) they got a robust policy on commitment to Customer. Hence, decided to downgrade my review of PipFarm as well as remove another positive review I had written about them. ---- Update - 15 May 2025: Back at PipFarm and could get an invoice as per the process mentioned by their CEO. While I got the invoice, it would be good for the company to generate and send the invoices automatically. This is not an unusual feature; it is being done by all major firms in this space and is a standard business practice for all online products. So, considering this matter, keeping my rating to a 4-star for PipFarm.