Worst Experience of My Life
First, VPost lost my item which I shipped back from the UK. They were late to inform me that it was lost and I had to chase them over months to confirm where my item was. They also kept delaying in their replies to my emails and were very deceitful in their dealings with me. Examples of them being dishonest is firstly, they informed me that they will get back to their manager and call me back by 6pm. When I did not receive a call at 6pm, I called them back and was then informed that I would get a call by 9pm by the manager. Then no call again, I called once more, they informed me that the managers leave work by 5pm. Therefore I can conclude that they just kept lying to me that they are doing any work just to get me to hang up. They gave me false information multiple times and were straight up incompetent. Beyond that, after having to chase them multiple times over the months and never ever being given a response within their stipulated times or promises, they have also not refunded me my costs in spite of being late. They owe me close to $300 for losing my item, and they informed me that the refund has been improved at the start of January and was told that it would be transferred by 4 WORKING WEEKS. Still nothing after 7 weeks. On 6th Jan, I received an email that all my documents have been processed and I will get a response within 3 working days. Still received ABSOLUTELY NOTHING. End January, I called again, they informed that my money will be credited by first week for February, yet still not updates. Absolutely abhorrent behaviour from VPost. Not just the fact they are horribly incompetent and never ever fulfill any of their promises. They are also slow to reply and respond, never ever give any updates, extremely expensive and don't even have the courtesy to own up to mistakes. Don't bother emailing them as they do not read their emails. Don't ever trust what any of their agents say as they are all just trying to get you to hang up. The worst thing about them is that they are not even refunding me my money. $300 is not small change and the fact that they are so late with their payment has led to alot of distress in my life. Deeply regret ever using their services. Worst experience ever.