My payment (AWE-338137-PMT
My payment (AWE-338137-PMT, Support Ticket #122213) was successfully sent on-chain, but the payment was not processed and I never received the purchased product. The support experience has been extremely disappointing. After opening my ticket, I had to repeatedly follow up just to receive a response. Eventually, I was informed that a refund had supposedly been initiated and that I should have received an email titled "Refund Available For Withdrawal." However, no such email ever arrived, not even in my spam folder. I then contacted support again, asking where the refund had been sent and requesting the refund transaction ID so I could verify it on the blockchain. Despite multiple follow-up emails, I have received no reply and no refund transaction details. For a cryptocurrency payment provider, transparency and timely support are essential. Simply claiming that a refund has been initiated without providing any proof or transaction hash is unacceptable. Ticket: #122213 Payment ID: AWE-338137-PMT Based on my experience, I cannot recommend this service.