Do not under any circumstance use this…
Do not under any circumstance use this service. On Dec 6, 2020 my husband submitted his paperwork in person for the expedited service for our upcoming trip Feb 24, 2021. It is now Feb 17,2021 and we do not have his passport. This situation is now very stressful as this was planned to be a family trip with others depending on us and has not been made any better by their customer service. There is zero culpability on their part and there is zero effort made to help us. You are better off dealing directly with the State Department as several members of the group had done that and received their passports in 3-4 weeks (understandably this is FAST), but they started their process AFTER we submitted my husbands paperwork to Express Passport. They were received 2 weeks and we still have no answers as to where my husband's passport is. *Update 2/19: We called again today to see if there is any update on our situation and got yet again the same line of there is nothing they can do was delivered. We asked to speak to a supervisor as we are desperate for some help at this point. We submitted a request (which is how you request to speak to a supervisor) and 4 hours later no call has been returned. At this point it our assumption that this company is a scam.