DJI Power 2000 broke under warranty and almost 2 months later nothing has happened
I bought a DJI Power 2000. After a while of normal use it started failing in three different ways at the same time. The fan got very loud, which is almost funny given that DJI markets this unit as a quiet power station and that's one of the main selling points. The USB-C port stopped delivering higher wattage, so it would no longer fast charge the devices it's supposed to fast charge. And the screen started popping up random error messages on its own. So this is not a small cosmetic issue, the product basically stopped doing the things it was sold to do. I reported it under warranty. It has now been almost two months. In that time DJI has not collected the faulty unit, has not sent a replacement, and cannot tell me when the product will be back in stock. From what I can see, the DJI Power 2000 is out of stock across the EU in general, not just in one country. So any "solution" tied to buying a new one from DJI right now is not really a solution. The faulty unit is stuck at a rental property in Spain. They have told me clearly that they will not keep it forever. I gave DJI the property's phone numbers and email address over two weeks ago. In their latest reply DJI admit they still haven't reached anyone there, and they will not confirm that an actual phone call was made, only that they "attempted to contact" them. So the unit is now at real risk of being thrown out because nobody at DJI will pick up a phone. To try to move things forward I agreed to a coupon for a replacement instead of a repair. The coupon was issued for a country where the DJI Power 2000 is out of stock with no restock date. When I pushed again to get the faulty one collected, their next move was to change which country the coupon works in. That changes nothing when the product is unavailable across Europe. I also asked several times for an address or email where I can file a formal complaint. They keep skipping the question. The answer I finally got was basically that the same Customer Care team handling my case is also the complaints department. So there is no real way to escalate. Every reply has the same shape. An apology, "we understand", "we are arranging", "we will continue trying". No names, no dates, no commitments, no follow through. After enough of these you stop believing anyone is actually doing anything on the other side. If you are thinking of spending this kind of money on a DJI power station, just be aware of what happens if it breaks. The product itself can fail in pretty fundamental ways (noise, charging, errors), the EU stock situation means a replacement may not even be possible for months, and the warranty process is slow, vague, and impossible to escalate. Update: Another DJI statement that does not match reality DJI’s reply above makes it sound like they were actively trying to solve this. Reality was different. With my help, DJI finally managed to collect the faulty DJI Power 2000 from the Spanish property. The original collection failed because of DJI’s process. DJI then claimed they could not contact the property, even though I had provided phone numbers and email, and the property was reachable through those channels. The unit is now with DJI, so that excuse is gone. But the delays continue. DJI also told me they had contacted the local distributor about a refund. I contacted the distributor myself, and they said they had heard nothing about my case. So either DJI did not contact them, or their internal process is so broken that their own escalation does not reach the people involved. I have also repeatedly asked how to file a formal complaint. There still seems to be no real complaint process. The same support structure that failed the case appears to be the “escalation” path. So the situation is simple: the product failed under warranty, DJI now has the unit, but I still have no refund, no replacement, no deadline, and no credible escalation. Another lie from DJI? From the customer side, that is exactly what it looks like.