美国
We had a bad experience with another US based agent arranging this trip for us. They were almost double the price. We had fabulous guides/drivers with Kuoda and felt well cared for during our entire Peru trip. We will use them again and have passed their name on to our friends.
I must admit that I never actually toured with this company. I did try to schedule an itinerary but that blew up big time. We scheduled a tour of Peru (5 months in advance) with the company owner, Jose. He was nice enough and the original price seemed in line with what I expected. Then, because the flight home had to be vet early in the morning we asked to add one day. The cost of the new 1-day longer itinerary was $3000 more than the original. In addition to one more hotel night, for reasons that are unclear, Jose added several lunches/dinners to the tour despite me specifically stating we did not generally eat much lunch. When I asked why the price exploded so much, he refused to itemized any of the new costs so I could decide what to keep or not. I had already paid 50% down and when we asked to cancel, he refused to credit back my down payment! I called to discuss this with Jose but he refused to take my call or call me back. I had to contact my credit card company to dispute the down payment call. I then made the same itinerary with another high quality company for the Sam extended tour and it was $200 cheaper than the initial shorter trip on Yampu. In response to the Yampu response, much of what is written is correct but there are critical issues that are not. I had every thought about continuing my trip through Yampu until we received the $6000 price increase ($3000 per person). When that occurred, stated, I asked for and received of things that they thought comprised the $6000 increase. HOWEVER WHEN I FURTHER ASKED YAMPU TO SPECIFY THE COSTS FOR EACH OF THE ITEMS THAT WERE NOW ADDED, I WAS TOLD THEY COULD NOT (OR WOULD NOT) DO SO. Manny of the items added were meals, which I did not ask for and it is totally unclear yo me how he could set a charge for a meal, when no one knew what we might order. When I asked my subsequent Peru Travel Agent about the costs of specific tours or side trips, they were able to give me details that would allow me to to keep or delete things with knowledge of what they cost. YAMPU REFUSED TO DO SO! IT IS ALSO UNCLEAR WHY THEY ADDED SO MANY MEALS, WE ONLY ASKED THEM TO ADD ONE LUNCH (WITH HORSE SHOW). I called Yampu twice to leave messages about my refund and my travel agent called several times. I NEVER RECEIVED A RETURN CALL AFTER WE ASKED FOR A REFUND. EVEN WHEN I EXPLAINED ON THE FINAL CALL TO THE OFFICE, WHY I WAS CALLING, I GOT NO RESPONSE. I AM CERTAIN THAT BELIZE HAS EMAIL, TEXT AND TELEPHONE SERVICE. ONLY AFTER GETTING NO RESPONSE FOR 24 HOURS DID I CONTACT VISA TO ASK THEM TO REVERSE THE CHARGE. IF THIS COULD HAVE BEEN EASILY AVOIDED, I SUSPECT IT STILL CAN BY RETURNING MY ENTIRE DOWN PAYMENT. WHEN THAT OCCURS, I WILL BE HAPPY TO RESPOND AGAIN AND MAKE IT CLEAR THAT THE ISSUE IS TOTALLY CLEARED UP. JUST DO THE RIGHT THING AND RETURN MY DOWN PAYMENT. AGAIN I JUST ASK THAT YOU JUST DO THE RIGHT THING AND RETURN MY ENTIRE DOWN PAYMENT.