Zero customer service
I will update my review after I receive my product. I am giving one star for the lack of shipping information provided to the buyer when a purchase is made. They should be letting buyers know it can take several weeks before they purchase it. They also have 0 customer service. No one answering emails. It says "Email customer support at firegemssgl@outlook" but no one responds. For everyone leaving reviews about "3 weeks and still nothing", the items are coming from a gift shop in Singapore, and takes at least a month to get anywhere. They still need to hire someone to answer emails and notify buyers before they make a purchase that it takes a month or so to get it in the mail. Clearly, they are mailing USPS international (snail mail because it's the cheapest).