1 Star
1 Star – Worst credit card security I have ever experienced My experience with the DBS Singapore credit card has been extremely disappointing. During my first year in the UK, my wallet was stolen while I was in London. The thief managed to make unauthorised transactions of almost SGD 8,000 using my DBS credit card. What shocked me the most is that these transactions went through without me providing any PIN, OTP, or any other authentication. What makes this even more frustrating is that my HSBC UK credit card was in the same stolen wallet, yet not a single unauthorised transaction was made on that card. This clearly highlighted the difference in security systems. I have also used credit cards from ICICI Bank, HDFC Bank, SBI, and HSBC, and in my experience they have much stronger fraud detection and security measures. I have never encountered anything like this with any of those banks. The most disappointing part was DBS's response. Despite reporting the fraud, I was not reimbursed for any of the unauthorised transactions, and I was ultimately held responsible for the loss. Losing nearly SGD 8,000 was financially devastating. DBS promotes itself as one of the leading banks in Asia, but my personal experience with its credit card security and fraud handling was extremely poor. Based on what happened to me, I have completely lost confidence in their credit card security. I would never recommend a DBS credit card to anyone. If there were an option to give zero or negative stars, that is what I would choose based on my experience.