Miracle Sofa buyer beware! No Refunds
Miracle Sofa is a joke, dishonest, false advertisement and not true to their Money Back Satisfaction Guarantee. I ordered two sets of WATERPROOF Universal Dining Chair Covers. First, I had to send an email asking where were my items because I received an email that they shipped but never received the package. I did get a prompt email stating it was an error and that the items were now shipped. When the seat covers arrived they were squished into one plastic bag and no packing slip. As soon as I opened it I could tell the seat covers were NOT WATERPROOF. The seat covers were knitted and had holes. I immediately contacted the company requesting a refund and a return label so that I could return the POORLY MADE seat covers. The following is the RIDICULOUS PROCESS: 1. I first received an email stating in order to properly assist me I would need to submit a short video showing the issue. I sent the video showing how the water seeped right through the seat cover. 2. Next I received an email they are working on the request with the production department but I would now need to submit a photo of the SKU on the package. I sent a picture of the SKU on the plastic bag used to ship the seat covers 3. Next I received an email to allow them 24-48 hrs. to further check and let me know if any updates 4. After the back and forth of the video and photo...11 days later, I received an email asking if I wanted to arrange for replacements and instead of paying the full cost of the new covers I would pay a 5.00 SHIPPING FEE PER COVER. and I get to keep the garbage they first sent. Of course, I replied this was NOT an acceptable solution and their website states they offer a 30-day money back guarantee 5. The next email was to offer me a 60% refund and I won't have to return the seat covers. They further went to explain in the email that if I were to return the items I would need ship item OVERSEAS AND I WOULD BE RESPONSIBLE for the shipping costs! (NOTE - The seat covers were shipped from NJ!) DO NOT BUY ANYTHING from Miracle sofa. I wish I would have checked this review page before I purchased the seat covers. I am out my FULL purchase amount and have seat covers I would NEVER USE!