Avoid Fairprice online store for electronic products
We buy our groceries from Fairprice physical store regularly and think that this works well. However , Fairprice online store needs improvement. Current process for customer issues is very slow. I ordered an electronic item and the unit was faulty when delivered to me. I proceed to contact fairprice for exchange/refund. After many emails back and forth - collection of the unit was arranged. More than a week after collection they agree to refund me. Chasing for status is really frustrating. I am rating here - because even submitting feedback on their app does not seem to be possible. Contrast with what all the other online retailers are doing. With this experience , I would avoid ever buying such items from your online store again