Failing products and very poor Tech support
This is a Series of poor Customer/ Tech support issues with this company, spanning 3.5 years. Of 3 Failed FlashRouter routers, (FR) all have failed providing dropped VPN connections then total failure (no internet) tons of customer let downs frustrations broken promises, and a total failure to properly remit a Full refund of the third Asus AX6000 GT router which failed wile under the one year warranty it never made it to the Extended warranty I purchased thru FR. have had 3 total failures of thier Products in a 3.5 years, I have zero confidence that FR product will provide me with any meaningful product reliability in the near or distant future. I requested a simple and full refund of the purchase price of 339.99, of which FR response and only gave me 70.00 back in two payments of 30.00 and 40.00 They claimed they already refunded me approximately 297.99 back on 10-24 but that was for the other failed Asus router a TF-AX5400 I bought with my own money since FR was dragging their feet on the warranty replacement of another failed FR Router. Call it incompetence or Deceptive practices. Don't know which. Point is... FR refuses to refund me the full purchase price of the Asus AX6000 router and 2year service plan Avoid this Sorry excuse for a VPN router company at all costs. Also Don't Believe any of the latests reviews that seem to be written by bots or a reputatational cleanup company to counter my factual and glaring issues with FR. I have better things to do with my valuable time to keep posting these very truthful and factual reviews of my experiences with FR. I just want all of my money back so I can move on with my life and forget I ever knew and bought from this company! What a Nightmare! I have since bought my VPN Routers elsewhere and if I ever have any problems I am sure I will have better warranty service if I ever need it.