Very concerning experience at Sainsbury’s Crayford.
There is an ongoing issue at the Crayford Sainsbury’s store with members of the online shopping team standing around chatting in the middle of aisles, leaving their oversized online trolleys blocking customers. These trolleys are significantly larger and heavier than normal customer trolleys and could cause serious injury if used recklessly. At 06:00am, I had to move a blocking trolley myself as the staff member made no attempt to do so. I was then followed aggressively down another aisle by the same member of staff, appearing intent on colliding with me in retaliation. This made me feel threatened and unsafe. Sainsbury’s promotes a zero-tolerance policy for customer aggression, which is entirely right, but where is the zero tolerance when staff behave aggressively towards customers for simply trying to shop? I raised this with the manager on duty, but this appears to be a wider management issue. Staff have told me that when head office visits, extra staff are brought in and instructed to “look busy”, presenting a false picture. If head office wants the truth, they should visit unannounced, especially early on a Saturday morning, when this behaviour is clearly on display. Customers should not feel intimidated, obstructed, or put at risk by staff. This store needs urgent attention from senior management.