A test of patience and a deceitful website.
I ordered an 8GB/256GB Mix 4 on the 7th June for delivery to Malta. Jessica contacted me on the 9th to tell me that they had run out of that variant but could offer me the 12GB option for a discounted fee of $20 instead of $60. I didn't want a 12GB phone but I accepted as I really wanted the Mix 4 and was in a hurry. On the 10th I got a notification that the package had shipped with 'Yunexpress', however on the 13 I checked the tracking and could see the package was still in mainland China and was being returned to the sender. Jessica informed me that it was due to an invoice issue, and later clarified it was due to my country not being able to accept items with Lithium ion batteries. After going back and forth with emails, on the 15th June we decided to have the package shipped to Germany where I then organised for a freight forwarder to bring it to Malta. Although I was informed that the package was shipped on the 16th, it was only picked up by Fedex on the 18th, despite me highlighting that the package needed to dispatched asap as freight forward occurs once a week on thursdays. Needless to say, the package missed the deadline and reached the freight forwarder on the 27th June, with the phone reaching me in Malta on the 4th July, nearly 1 month after ordering. The phone is great, and was well packaged, despite some cosmetic damage to the phone's box. I did not have to pay any customs fees which was also very good. However, I had to pay a supplement of $25 for onward shipping from Germany, despite having originally paid for express shipping to Malta. When I asked if the upgrade fee I paid could be refunded to make up for this added cost I was refused. I thought this was a bit petty, especially since many other reviewers here were offered upgrades at no extra cost when their item wasn't available. I also think that the website is dishonest as my phone was marked as in stock, despite that not being the truth. It remained 'in stock' even after I was informed that they didnt have the stock. It seems as thought Giztop doesn't keep much stock but fulfils orders as they come in. To sum up, the communication was good as my emails were responded to quickly. In fact, this was the only reason why I proceeded with the order given the multiple issues. However, I needed the phone urgently so the many issues and delays were really disappointing for me. I would therefore only recommended Giztop if you are not in a hurry and can wait patiently.