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Ken Merkel

美国

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Apowersoft

Life time license not for life.

I would give their product a four but their support sucks. Apowersoft life time license is not for life. I purchased Apowersoft Streaming Audio Recorder and Streaming Video Recorder in May 2014. In Nov. 2016 the audio stopped working. I submitted a ticket on their support page and Zoe emailed me a link and told me to uninstall and reinstall with the link. It worked until Micro Soft updated my computer then it stopped working. I submitted another ticket and Zoe said to uninstall and reinstall. I have been doing that every time my computer gets an update until now. Now, when I try to reinstall it I get a banner telling me I have to purchase VIP edition. After calling them many times someone finally answered the phone. The next day I got an email from Una saying they could not find my records but if I would submit screenshots of my purchase order they would sent me a new license. This I did, including a shot of the 2016 reset. So far they have done nothing except make it impossible for me to contact them again.

2021-02-26