I purchased a medical alert device for…
I purchased a medical alert device for my 85 yr old mother a few weeks ago and the device already stopped working. They called my mother and told her to wipe it and clean it and put back on charger. This did not work. Instead of them calling one of her 3 sons who are listed on account including me who has account in my name and pays for it they only call my 85 yr old mother. After my mother told me the next day that it was not working I called and spoke to a I lady name Irene to let her know I need a new device shipped out overnight immediately. She said she would call my mother first and she told my mother it would be 8 to 10 days. I called back and asked for a Supervisor by the name of Nicole Williams who was very rude and not helpful at all. She told me shipping was closed for the day and ther could not ship until Monday. Today is friday. So mother would get on Wed. I then called back to verify with complain to customer service that this was not acceptable as my mother has fallen several times and that is why purchased device. A device that stopped working less then 3 weeks. They then offered to credit a month of payment. That is not the point. I could have chosen several other companies and I chose medical alert and this company is very incompetent and product is faulty and customer service is very poor. Do NOT choose this company to protect your love ones.